Dear Nestle,
My name is Rochelle Fallon and I am writing in regards to your product, Kit Kat.
I am a huge fan of KitKats, they’re just simply wonderful, and when I am at work, and I have a break, I have a KitKat.
It fills me with sorry to say that I’m writing to complain.
It all started when I purchased a KitKat from the vending machine at work. I was indecisive as to press C3 or C4 as there were two rows of KitKats. However I soon made my mind up and opted for the latter. I literally rushed back to my desk because I was so excited to eat it. I carefully unwrapped it so I didn’t break any of the fingers because that’s really annoying and I dunked it into my hot chocolate. The first two fingers were delicious. I have no complaints. A delicious balance of chocolaty goodness and crispy wafer. However when I took a bite out of my 3rd finger, I could not believe it! It was pure chocolate. Not a single trace of a crispy wafer. I thought it might start further down but it didn’t. It never started. It was just chocolate. I immediately started on the last finger which I couldn’t believe it. It was exactly the same, just chocolate. I was most disappointed but it was very clear what I had to do. I had to inform you people at Nestle, that somebody has sabotaged the KitKats and is eating the wafers out of the middle. Though impressive because there were no nibble marks on it and it’s beyond me or any stretch of my imagination how they got the wafer out without breaking the chocolate. I hope that you will thoroughly investigate this and I’m looking forward to a prompt reply.
Kind regards
Rochelle Fallon
Dear Rochelle
Thank you for getting in touch about Kit Kat.
We are very sorry that two fingers of your bar had no wafer and hope you may be interested to know how these bars are made. The wafer is placed into a liquid chocolate mould. The machine sometimes jams and we miss a centre so the whole mould fills up with chocolate. If this happens, we try to reject all the solid bars but, very occasionally, one will slip through.
We take great pride in producing really good products and can assure you our quality standards have not changed. We work hard to prevent problems like this happening so that your Kit Kat break can be as enjoyable as possible.
To enable us to send you a goodwill gesture, could you please let us know your full postal address along with the size of pack purchased, the 'Best Before' date and production code from the packaging and details of the shop where you made the purchase. This information will be very helpful in our investigations.
We look forward to hearing from you.
Yours sincerely
Lorraine Murray
Consumer Relations Executive
Consumer Services
Thank you for getting in touch about Kit Kat.
We are very sorry that two fingers of your bar had no wafer and hope you may be interested to know how these bars are made. The wafer is placed into a liquid chocolate mould. The machine sometimes jams and we miss a centre so the whole mould fills up with chocolate. If this happens, we try to reject all the solid bars but, very occasionally, one will slip through.
We take great pride in producing really good products and can assure you our quality standards have not changed. We work hard to prevent problems like this happening so that your Kit Kat break can be as enjoyable as possible.
To enable us to send you a goodwill gesture, could you please let us know your full postal address along with the size of pack purchased, the 'Best Before' date and production code from the packaging and details of the shop where you made the purchase. This information will be very helpful in our investigations.
We look forward to hearing from you.
Yours sincerely
Lorraine Murray
Consumer Relations Executive
Consumer Services
I love these guys. They could have sent me a Kit Kat but instead actually bothered to take the time to send me a cheque for a pound!
Get in!
Im glad i have found this. i to had a kit-kat that was just solid chocolate.i email kit-kat to see how common it was to happen has iv never had one befor so i just wanted to know. i to have been sent the same email word for word that you have had.its now 2013 and your post was 2010,i would have thought by now they would have sorted the jammed machines by now ha. im now waiting to see good will gesture i will get,i will see if i to get a cheque like you,but again like you im hoping for free chocolate ha.
ReplyDelete