To whom it may concern,
My name is Rochelle Fallon and I am writing in regards to your product, Lucozade Sport Body Fuel (Orange Flavour)
I am very happy with Lucozade and would even go as far as to say I am a fan of your product. It tastes wonderful and really kick starts my day when I’m tired and particularly hung-over. Therefore it fills me with regret to say that I am writing to complain.
I recently purchased two bottles of Lucozade Sport, Body Fuel as I was participating in a marathon. It was a very last minute decision which was made to participate as I had done no training; I am over weight and smoke around 20 cigarettes a day. However the reason I decided to take part in the marathon is because I was certain that if I consumed your Lucozade Sport Body Fuel, this would give me the energy I needed to complete this marathon and ultimately release my inner athlete.
However, this was not the case.
I consumed the two bottles of Lucozade Sport, Body Fuel, just before the beginning of the marathon and set off on the run at a light jogging pace. I expected it to take a short time to “kick in” and it did not worry me that I soon became very tired and dizzy. I continued to run as I thought my inner athlete was preparing to go and would soon be released, but it never happened.
I did feel hydrated for a short while but shortly into the marathon I felt so dizzy and I fainted. I was most upset that I did not complete the marathon or raise money for my chosen charity and I’m very sorry to say, for the first time in my life I was disappointed in your product.
I did begin to wonder I it was my fault and I was being silly running a marathon after just two bottles of Lucozade Sport, Body fuel and absolutely no preparation or training. If I was to do it again, I would certainly have three bottles and the small capsules of energy which are also a product of Lucozade.
I certainly hope this can be addressed and I look forward to hearing of a resolution and a reply.
Yours truly,
Rochelle Fallon
------------------------------------------------------------------------------------------------------------------Lucozades response
Dear Rochelle,
Thank you for your email.
Please find above our document on Lucozade sport Body Fuel which we hope you will find useful.
Once again thank you for taking the time to contact us and we hope that you will continue to enjoy our products.
Kind Regards
Vanessa Consumer Relations
Included in the response was a diagram explaining Isotopes....
Well we couldn't leave it there...
Dear Lucozade,
Thank you for your prompt reply to my email on 07/07/09, from Vanessa who sounds like a delightful woman, however I feel that my enquiry was not taken seriously. Though I very much enjoyed learning about isotopes and other fascinating bodily functions, and very much appreciated the information regarding other Lucozade products, however, I did not feel this helped with my enquiry. Also you included information backing up what I said and I quote “with carbohydrate to fuel your muscles, helping you to maintain performance.” In regards to my original query which I don’t think was even read, that pretty much sums up why I was complaining in the first place as that didn’t happen. I would just like a resolution as to why it did not do what is advertised.
I will enclose what I originally sent and the response I received and hope one again this will be addressed.
I would also like to stress that although dissatisfied with my experience with the product when I did the marathon, I still purchased a bottle of Lucozade this morning and would like to express my thanks on receiving 30% extra free.
Yours truly,
Rochelle Fallon
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Lucozade's final response from Shona Hughes who's some athlete and head of something or other...
Dear Rochelle,
Following on from your recent correspondence with Vanessa in our customer service team I was sorry to hear of your recent marathon experience.
As a marathon veteran myself; preparing your body to run 26.2miles requires a huge amount of training which can take months sometimes even longer. Without these necessary miles in your legs your race will likely end in an unpleasant and unenjoyable experience. In addition, as well as a structured training programme, good nutrition and hydration strategies are essential when you are preparing to run 26.2 miles and these strategies should be practised each and every time you run.
Lucozade Sport Body Fuel is one part of any runners marathon journey and used in isolation without the right training will not provide the product benefit you were looking for. If you are thinking of another running challenge why not visit www/lucozade.com/running where you will find a host of information about running including training tips, product advice, expert insights from Liz Yelling (Lucozade Sport Brand Ambassador and Olympic athlete) about what you need to do to get ready to run any race distance from 5km right through to marathon
I very much hope your recent marathon experience has not affected your plans to continue running. With the right training and nutrition strategies in place you have the ability to achieve any running goal.
Regards
Shona Hughes
No free Lucozade
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