McDonalds

To whom it may concern,

      My name is Rochelle Fallon, and I am writing in regards to my recent trip to one of your establishments in Whitefield over the weekend. I was absolutely shocked and horrified to learn that you do not serve cheese bites at 2:00 am. I had been out on a night out on the beer and was hungry and I wanted some cheese bites.

      However, the gentleman, I use this term loosely, refused to serve me some cheese bites. His reply was, we do not serve cheese bites at this time of the evening. No explanation was given as to why and I was very displeased.

      Ultimately, this resulted in me having to upgrade to a large meal as I felt that a medium would not be sufficient as there were no cheese bites.  I look forward to hearing from you regarding my comments.

      I trust this feedback will result in some changes being made to the sale of Cheese bites. (Please cold you also bring back potato wedges.)

      Rochelle Fallon 

Boring response but got a £5 voucher! 

Burger King

Burger King

To whom it may concern,

My name is Rochelle Fallon, and I am writing in regards to my recent trip to Burger King near B and Q just off the roundabout in Bury.

I love Burger King, especially Whopper meals. I actually would put them on the same greatness level as wonderful products like the light bulb and Sky Plus.

The reason I am writing unfortunately is to complain. Whopper meals as I’ve mentioned are my very favourite thing ever. The problem is the tomatoes are just too big. I can’t understand how tomatoes get as big as they are on a Burger King Whopper. I didn’t think it was possible to grow tomatoes that big. Amazing but anyway going back to the point, I reluctantly have to say, they are just so unnecessary. Especially as there are two chunks of tomatoes on the burger. I have to pick these off which is just a pain and I get mayonnaise all over my hands. It also makes the burger look puny, where it was this wonderfully large burger and then it just goes, less Whoppery when I take the tomatoes off.

The reason I think this is a problem is with all that unnecessary tomato juice and the mayonnaise, it does make the burger very slippery. It’s so hard to eat and quite frankly, not good enough. The burger slides around and you end up just eating burger bun or just meat and not a delicious balance of the Burger King, burger and bun goodness.

I would like to suggest Burger King opt for Cherry Tomatoes rather than gigantic ones as I think these would be more manageable to eat.

I understand Burger King has a big campaign of “have it your way,” and I suppose I sound like a bit of a moaner when I say, having it my way takes too long and completely defies the point of fast food when I have to order a special burger.

I think Burger King is better than McDonalds and KFC, and the King is so much better than the Colonel or the random people in McDonalds adverts and I will most likely still continue to eat at Burger King because it’s just so cool and has much more street cred than McDonalds, which is far too overrated.

 I love that every time I go to Burger King, I get a crown which I always wear when I’m driving. I just feel that important when I eat at your establishments. I just sincerely hope the tomato problem is addressed and I look forward to a prompt reply.

            Kindest regards

Rochelle Fallon 

Burger King had a wicked sense of humour on this one and sent me 2 Whopper vouchers!!!

Success!!!

Blackpool Council

Blackpool Council

To whom it may concern,

My name is Rochelle Fallon, and I am writing in regards to my recent trip to Blackpool over the weekend which I thoroughly enjoyed. However on Saturday 23rd May at approximately 13:00 I went to the beach. I was absolutely horrified to see that there was no beach. I notice that there has been a lot of work done in Blackpool and it is certainly looking much better than it has been doing.

However, my main concern was that I was looking forward to building a sandcastle but I couldn’t see the sand as the sea was at the newly installed steps. I could not believe what a complete shambles it was.

Also the sea wasn’t as clean as I had hoped, and I feel utterly let down as I feel Blackpool council has given me false hope because of the work that has gone into cleaning Blackpool, I expected the sea to look clean and new.

I hope this will be investigated thoroughly and that it will lead into pushing the sea back so I can build a sandcastle next time I am here. I also expect you to have changed the sea water as the water that is there is a bit too dirty.

I look forward to hearing from you

Rochelle Fallon 

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Dear Rochelle Fallon

                

Thank you for your email dated 27/5/09

So that we can deal with your enquiry, your email has been sent to: -

Department: Tourism

Telephone Number: 01253 478222

Email Address: tourism@blackpool.gov.uk

This Department will now deal with your enquiry.

           

If you have any further queries, please contact Customer First by:-

Email               customer.first@blackpool.gov.uk

Telephone       01253 477477

Facsimile        01253 478808

Web site          www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1 1NA.

We are open:-

Monday to Friday 8am to 5:30pm for Face to Face enquiries

Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.

Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime (12pm to 2pm).

Regards, Customer First . Customer First, Blackpool Council * Email:  customer.first@blackpool.gov.uk ( Phone:  01253 477477 & Fax:      01253 478808 [ Web:      www.blackpool.gov.uk





Blackpool Council Kindly wrote to me on this one. I recieved a facinating science lesson about how the sea is tidal and goes in and out...

Absolutely no sense of humour though :(

Letter to Lucozade

To whom it may concern,

           

My name is Rochelle Fallon and I am writing in regards to your product, Lucozade Sport Body Fuel (Orange Flavour)

I am very happy with Lucozade and would even go as far as to say I am a fan of your product. It tastes wonderful and really kick starts my day when I’m tired and particularly hung-over. Therefore it fills me with regret to say that I am writing to complain.

I recently purchased two bottles of Lucozade Sport, Body Fuel as I was participating in a marathon. It was a very last minute decision which was made to participate as I had done no training; I am over weight and smoke around 20 cigarettes a day. However the reason I decided to take part in the marathon is because I was certain that if I consumed your Lucozade Sport Body Fuel, this would give me the energy I needed to complete this marathon and ultimately release my inner athlete.

However, this was not the case.

I consumed the two bottles of Lucozade Sport, Body Fuel, just before the beginning of the marathon and set off on the run at a light jogging pace. I expected it to take a short time to “kick in” and it did not worry me that I soon became very tired and dizzy. I continued to run as I thought my inner athlete was preparing to go and would soon be released, but it never happened.

I did feel hydrated for a short while but shortly into the marathon I felt so dizzy and I fainted. I was most upset that I did not complete the marathon or raise money for my chosen charity and I’m very sorry to say, for the first time in my life I was disappointed in your product.

I did begin to wonder I it was my fault and I was being silly running a marathon after just two bottles of Lucozade Sport, Body fuel and absolutely no preparation or training. If I was to do it again, I would certainly have three bottles and the small capsules of energy which are also a product of Lucozade.

I certainly hope this can be addressed and I look forward to hearing of a resolution and a reply.

Yours truly,

Rochelle Fallon

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Lucozades response

Dear Rochelle,
Thank you for your email.
Please find above our document on Lucozade sport Body Fuel which we hope you will find useful.
Once again thank you for taking the time to contact us and we hope that you will continue to enjoy our products.
Kind Regards
Vanessa Consumer Relations  

Included in the response was a diagram explaining Isotopes....

Well we couldn't leave it there...

So....

Dear Lucozade,

Thank you for your prompt reply to my email on 07/07/09, from Vanessa who sounds like a delightful woman, however I feel that my enquiry was not taken seriously. Though I very much enjoyed learning about isotopes and other fascinating bodily functions, and very much appreciated the information regarding other Lucozade products, however, I did not feel this helped with my enquiry. Also you included information backing up what I said and I quote “with carbohydrate to fuel your muscles, helping you to maintain performance.” In regards to my original query which I don’t think was even read, that pretty much sums up why I was complaining in the first place as that didn’t happen. I would just like a resolution as to why it did not do what is advertised.

I will enclose what I originally sent and the response I received and hope one again this will be addressed.

I would also like to stress that although dissatisfied with my experience with the product when I did the marathon, I still purchased a bottle of Lucozade this morning and would like to express my thanks on receiving 30% extra free.

Yours truly,

Rochelle Fallon

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Lucozade's final response from Shona Hughes who's some athlete and head of something or other...

Dear Rochelle,

Following on from your recent correspondence with Vanessa in our customer service team I was sorry to hear of your recent marathon experience.

As a marathon veteran myself; preparing your body to run 26.2miles requires a huge amount of training which can take months sometimes even longer. Without these necessary miles in your legs your race will likely end in an unpleasant and unenjoyable experience. In addition, as well as a structured training programme, good nutrition and hydration strategies are essential when you are preparing to run 26.2 miles and these strategies should be practised each and every time you run.  

Lucozade Sport Body Fuel is one part of any runners marathon journey and used in isolation without the right training will not provide the product benefit you were looking for. If you are thinking of another running challenge why not visit www/lucozade.com/running where you will find a host of information about running including training tips, product advice, expert insights from Liz Yelling (Lucozade Sport Brand Ambassador and Olympic athlete) about what you need to do to get ready to run any race distance from 5km right through to marathon

I very much hope your recent marathon experience has not affected your plans to continue running. With the right training and nutrition strategies in place you have the ability to achieve any running goal.

Regards

Shona Hughes

No free Lucozade