SkyBet

Dear SkyBet,

My name is Rochelle Fallon and until recently i was a customer of yours. Literally 2 minutes before the start of this letter. No doubt as you can probably guess, this is not a letter congratulating you on your service. Allow me to explain. I’m a bit of a football fan, i support Manchester United and whenever they play a good team, i do not go all macho and think my teams always going to win, in fact quite the opposite. I actually think the other team will win and therefore have a cheeky bet on that team. It’s what i like to call my win win happy place. If my team wins yey! If they don’t i win money! Yey! Female logic... but i have faith incase you were thinking of accusing me of not being true to my team. Anyway, i got a text from SkyBet earlier stating Earn £25 in free bets with SkyBet loyalty if i bet £1 or more on the Chelsea V Man U game. So i thought “oh why not.” My thought process actually was as camp as that, so i set off. I turned on my computer and deposited £5 and placed my bet. Since it never said terms apply i assumed as you have all my details nothing more was needed... How very wrong i was. At first when nothing appeared i thought it might take a minute or so. When nothing happened i began clicking around your website like some kind of mad woman. I suppose i’m proving a point that women and football don’t mix, but let me assure you...  I know the offside rule. After 5 minutes or so i realised i wasn’t going to get my free bets. I mean £25 of free bets may not seem like much to Rupert Murdoch however to a mere mortal like me who has a cheeky bet once in a blue moon, i thought it might save me depositing for a few months. Anyway i clicked on your chat to a SkyBet person and alas it was Sky Neil. Lovely chap, just needed things literally spelling out. However his grammar was perfect. Anyway i asked him what was going on and he said i had to put on £10 a day for the next 5 days to get that bonus. Sorry, what? I thought he was confused as it must be exhausting bull shitting your customers all day, but he assured me it was right. Now i’m actually not a big gambler and i suppose that makes me a rubbish customer, but £50 in a week on bets? Really, who does that apart from people with gambling addictions, which i personally think you have a duty of care to minimise that on your services, anyway thats for another rant... Are you mad people of Sky!
 With that in mind i decided on a cunning plan to cancel my bet and my account, and to simply not watch the match as sky sports is too bloody expensive anyway. So this way, i keep my fiver, at a cost of either possible disappointment or maybe alot of joy, or just not find out the score, and since i work with a load of men, i’m probably going to find out the score. As you can see i’m now in a dilemma all thanks to you... well not you personally whos reading this but the people of Skybet! I asked Sky Neil to close my account which he has kindly done and he’s assured the money will bet put in my account within 5 days.
It’s not good enough SkyBet! You lure people in with false promises of gold. Your like a Trojan Horse all cunning and deceitful. I realise they are strong metaphors for a woman whinging over a £5 on the wrong football team. Imagine how much i will be kicking myself now if my team wins! My bruised legs will be your fault.
The only way i feel i can be compensated is to be given the pay of a footballer in bets or Andy Grays job! If not, then good day!